We'll Get This Customer Back
Pat, a longtime Schedulefly user, recently emailed to cancel his accounts. Above shows the exchange he and I had. We had more back-and-forth as we nailed down a date to record a podcast episode, and he wrote: “We are kind of so‑so on Sling.”
I’m not surprised. Toast is popular for good reason, but scheduling is not their thing. It’s an add-on, and it’s not built with the care and intention we put into Schedulefly. I told Pat we’re going to approach Toast about an integration, and I’m confident we’ll earn his business back once it’s live.
That happens a lot around here. People leave thinking they need something “bigger,” “more integrated,” or “more feature‑rich.” Then they realize those extras often come at the expense of what really matters: a simple, fast, and unobtrusive way to get scheduling and team communication done so they can get back to running their restaurants.
We’ve seen it happen time and again.
P.J. Clarke’s, a legendary restaurant group, left Schedulefly a few years ago and went to Hotschedules, then R365, then Toast/Sling, and then finally back to Schedulefly. They came back because they realized what so many do: simple wins.
I believe Pat will come back too. But whether he does or not, our relationship with him isn’t defined by whether he’s paying us. I invited him to share his story on our top‑5 restaurant podcast, Restaurant Owners Uncorked, because we’re here for more than just providing restaurants with employee scheduling software. We exist to lift up the independent restaurant community, and we love sharing inspiring and educational stories whether the guest is our customer or not.
Pat’s no longer a customer, but he’s still part of the community we love and serve.
Until he decides to return to Schedulefly, the door stays open.
- Wil
P.s. I asked ChatGPT, Grok, and Gemini for the Top 10 Restaurant Owner podcasts and Restaurant Owners Uncorked is listed in the top 5 for all three. We’re super proud of that here at Schedulefly.